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FAQ

FAQ User manual / Quick guide
  • TV Stand

    Q1. I'm looking at your 60-inch media console. Will it comfortably fit my new 65-inch TV?

    A1: Great question! Our 60-inch console is specifically engineered with an expanded top surface and reinforced frame to securely accommodate TVs up to 65 inches. The width measurement refers to the furniture itself, while TV sizes are diagonal - so you get both perfect proportions and peace of mind.

    Q2: How technically challenging is the assembly process?

    A2: We've completely reimagined furniture assembly! Our innovative slot-lock system requires just the included multi-tool - no additional equipment needed. Most customers complete setup in under 20 minutes, and we provide both QR-code accessed video tutorials and traditional instructions.

    Q3: What's your packaging approach for shipment?

    A3: Every Aiho media console arrives in our signature unified packaging system - all components intelligently organized in one box with custom cushioning. We've optimized this to minimize environmental impact while ensuring your product reaches you in perfect condition.

    Q4: How does your design philosophy translate to everyday use?

    A4: Beyond just holding your TV, we've integrated thoughtful details like hidden cable management, ventilated media compartments, and scratch-resistant surfaces. It's furniture that actively works to simplify your life while elevating your space's aesthetic.

    Q5: What truly sets your product development apart?

    A5: Three elements define our approach: First, our design team's background in architectural engineering brings unprecedented structural integrity. Second, our direct-to-consumer model allows for premium quality at accessible prices. Finally, our dedicated support team provides personalized assistance throughout your ownership experience.

    Q6: How do you balance aesthetic appeal with practical durability?

    A6: We consider every console a lasting investment for your home. That's why we use moisture-resistant engineered wood with solid wood framing, non-toxic finishes that withstand daily use, and timeless designs that transition seamlessly as your style evolves.
  • Bed Frame

    Q1: Will the bed frame make noise when moving or over time?

    A1: Not at all. We've engineered this frame with a dual-lock bolt system and reinforced joints specifically to prevent squeaking. The solid wood slats and metal connectors maintain their quiet stability even with regular movement.

    Q2: How difficult is the assembly process for one person?

    A2: While designed for two-person assembly (taking about 45 minutes), many customers successfully assemble it alone. We include a guided tool with multiple bit options and color-coded instructions that make solo assembly manageable.

    Q3: Can this frame accommodate different mattress heights?

    A3: Yes! The innovative headboard features micro-adjustable brackets that accommodate mattresses from 8" to 14" thick. The side rails also include multiple mounting positions to ensure perfect proportions with any standard mattress.

    Q4: What makes your bed frame different from conventional designs?

    A4: Beyond silent stability, we've integrated under-bed clearance for storage containers, tool-free slat adjustments, and fabric-friendly rounded corners. It's thoughtful engineering that enhances both your sleep experience and room functionality.

    Q5: How does your design team approach product development?

    A5: Our process centers on three principles: ergonomic testing for lasting comfort, material innovation for sustainable durability, and universal design principles that ensure accessibility for all living spaces.

    Q6: How does your packaging protect the product during shipping?

    A6: Each component is individually wrapped in recycled cotton padding and secured in custom-formed partitions within our eco-friendly packaging. This zero-plastic approach has reduced shipping damages by 94% while minimizing environmental impact.
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